Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Guarantee

  • Each ticket you send to our client help crew will be attended to within approximately 60 minutes. The standard inquiries shall be replied to immediately. Yet, if the service inquiry you have sent calls for assistance from a certified admin technician, we’ll forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–quality Customer Assist Service

  • Our tech help and support Department will be on shift for you round–the–clock to to reply to all support demand tickets that you send to us. We offer client support for all the programs that are pre–installed on your hosting server. These include our in–house built Online Control Panel, the preferred Operating System and the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Online Control Panel that is provided at no cost with your VPS includes an integrated articles base. You’ll find a number of comprehensive how to articles and reviews and a group of step–by–step video classes that display all the general web site management responsibilities. You can easy–access them by simply clicking the Help or Video keys in the upper right side of each Control Panel section.