Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance crew is qualified to efficiently care for all shared web hosting users’ concerns and advice questions. Via our ticketing system, it will be possible to share your issue and a support team member will most likely go back to to you in less than max one hour. Actually, practice has proved that the general solution time frame is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is provided by a crew of qualified consultants who are prepared to answer your inquiry promptly. You are able to make contact with the tech support staff by starting a tech support ticket from your Online Control Panel or by posting us an email. On business days, you may as well call us on the telephone or take advantage of the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel gives you an extensive know–how base that’s incorporated into all sections. In each section, you will find a Help button that will load for you a selection of step–by–step online classes on how to make use of a particular function or execute a specific action. Also, we have prepared tutorial videos so you can get a better idea of the Control Panel’s interface.