Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Online Control Panel you can find a detailed Help section offering loads of how–to articles and commonly asked questions. They are contributed by our support team of proficient techs. Simply type in your question and our smart platform will give you the best answer.

  • Top quality support service

  • Educational Video Clips

  • For users who want to learn how to solve a typically experienced issue by watching a video lesson, we’ve added a compilation of video tutorials to our Online Control Panel. All the video tutorials are brief and simple to comprehend. They offer step–by–step presentations of different website management activities.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a round–the–clock customer support service and come with a 1–hour support ticket response guarantee. Our expert tech support engineers will be available 24/7/365 and will fix any issue that you could possibly encounter within maximum sixty minutes after the support ticket submission. In most instances, a response will be provided to you in less than twenty minutes.