Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We offer a one–hour response time guarantee for any ticket or e–mail that you submit to our support staff. We’ll swiftly reply to all general queries and forward right away the case to our administrators if additional assistance is needed. If you make use of the Managed Services package, we’ll complete any of the included services at a time that has been agreed upon in advance.

  • Top quality support service

  • A First–Class Client Support Service

  • We’ll be available to you round–the–clock to respond to any questions that you may have connected to our Online Control Panel or any of the applications that we have pre–installed for you on the server. If you also need support with server admin tasks, check out our Managed Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services.

  • Intuitive help center

  • A User–Friendly Help Area

  • Each dedicated server is equipped with our free–of–cost Online Control Panel, which boasts an extensive knowledge base plus a collection of instructional video tutorials. Whenever you require help while working with the Online Control Panel, just push the Help or Videos buttons situated in the upper right corner.