A ticketing system is the most widespread channel of communication that hosting providers offer to their customers. It’s typically part of the billing account and is the easiest way to deal with an issue that requires a certain amount of time to investigate or that needs to be escalated to a server admin. In this way, all replies given by either party will be kept in the exact same location in case somebody else needs to work on the problem at hand and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which means that you will have to log in and out of at least two accounts to perform a specific procedure or to touch base with the hosting company’s client care staff. In case you wish to administer a handful of domains and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Furthermore, it could take substantial time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you will never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while browsing your files or configuring different settings. The ticketing system is being monitored 24/7 by our help desk support team members and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive assistance. Unlike some web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and ask for information concerning any technical or billing problem. Furthermore, you can see a collection of educative articles, which will help you solve the most commonly faced difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you want to touch base with our client service staff representatives, you will be able to open a support ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different support platform as you’ll have to do with the majority of hosting providers on the market. Our integrated ticketing system will permit you to send a new ticket without difficulties and to search through older tickets using a smart search filter. Furthermore, you’ll be able to browse the applicable knowledge base articles that our system will present you with on the basis of the problem category that you select for your new ticket. You can carry out all of the aforementioned activities without signing out of your Control Panel at any moment, which goes to say that in case you encounter any problem or have a query, you can touch base with our support engineers and resolve the given problem in less than an hour through one support platform.