The access to the customer and tech support that a shared web hosting company offers can tell you a lot about the services that they offer too. When you're allowed to use just e-mail messages or tickets, you have almost certainly found some reseller and not the actual website hosting supplier. When this is the case, you'll probably have to wait for a couple of days to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true hosting company for further assistance. If the provider provides you with several means of communication with quick response time available anytime, they are almost certainly the top provider, not a reseller. Which means that you will receive prompt assistance and quality support since they'll have immediate access to the servers where your account is. Regardless of the issue - sales or technical, it is always better to communicate with your hosting company right away through your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

We acknowledge the importance of receiving assistance without delay, that's why our shared web hosting services come with 24/7 tech support plus several means of communication. If you do not have an account yet, you can give us a call or come on our live chat and chat with a live representative, to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up purchasing a service which you cannot use. If you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs further analysis. Unlike the vast majority of providers that you can find today, we answer to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated servers that we provide feature 24/7 customer and technical support, therefore whatever the issue you experience, you can get in touch with us and we'll give you a hand in a timely manner. Our guaranteed reply time for every e-mail message or ticket that you open from your Hepsia hosting Control Panel is only 1 hour; the actual reply time rarely exceeds twenty minutes. Furthermore, we provide phone support with several local numbers globally plus a live chat, which means that you're able to contact us and receive additional information about our services even if you don't have an account yet. We are able to help you with nearly any question or a problem you have - payment methods, package specs, email setup, website hosting account settings, and many others. If you use our services, you will not ever experience a situation where you need to wait for a couple of days to get a problem resolved like you'll need to do with a number of other companies.

24/7 Customer Support in VPS Servers

Every VPS server package that we offer includes 24/7 customer and technical support, therefore in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you'll be able to contact us at any moment, even weekends and holidays. For your benefit, we provide different ways of communication - phone support with a couple of local numbers worldwide, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues since it'll be easier to monitor what is going on. The maximum warranted response time for all the e-mail messages and tickets is one hour, but it rarely takes that long to receive assistance. If you obtain the Managed Services upgrade that we provide, our admins will also assist you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we supply come with 24/7 support via different means of communication and with a one-hour maximum response time warranty. When you want to learn more about the packages or you have some general or billing questions, you will be able to call one of the local numbers that we have globally or you may use our live chat service and consult with a live agent. For strictly technical problems that need assistance from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email message, as all these channels are more appropriate to monitor a certain issue. The response time for them rarely is more than 30 minutes, so that you can forget all about waiting for an entire day so as to receive support. The support service is available for any kind of server-related matters, including the pre-installed software. When you want support for third-party apps, you can consider obtaining the Managed Services upgrade that we offer for all packages.